Refund and Return requests happen, we understand unique situations may arise. In order to protect ourselves and other consumers, the following process is necessary to ensure the protection of both parties.
To return a product for a refund you will need to obtain a Return Merchandise Authorization (RMA) number by contacting the customer service department at 1-866-731-7319. RMA requests by email or our contact page will not be accepted.
To ensure a refund is processed for you, the RMA number must be clearly written on the package that you are sending back. Our shipping department is NOT allowed to accept any packages without an RMA number.
We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery. Any returned item received that cannot be confirmed by some type of delivery confirmation system may not be eligible for a refund.